FAQ — Find answers to all your questions right here

Go to your account settings and find the "Security" section. There you will see the "Change Password" option. Enter your current password and your new password to confirm the change.

Tip: Change your password every 3 months and make sure your new password is unique and strong.

Yes, you can update your profile information at any time. After logging in, go to the "Profile" section to change your name, email, mobile number, and other details. Keep in mind that some information — such as your registered mobile number — requires verification to update.

Yunorummy supports multiple payment methods:

• Mobile Banking: All popular mobile banking services available.
• Bank Transfer: Deposit directly from your bank account.
• Digital Wallet: All major e-wallet services accepted.
• Prepaid Card: Deposit using a debit or credit card.

Deposits are usually instant, processed within seconds. In some cases, your bank or mobile banking provider may take a few minutes. If your deposit hasn't arrived after 30 minutes, please reach out to our support team.

There is no maximum withdrawal limit on Yunorummy, but the minimum withdrawal amount is BDT 50. As long as your account balance exceeds this amount, you can withdraw any sum. Please note that larger withdrawals may require additional verification.

Yunorummy is strictly for users aged 18 and above. You will be required to verify your age during registration. We do not allow minors to create accounts on this platform, and any account found in violation will be permanently closed.

Yunorummy offers new players a 100% welcome bonus. To claim it, simply make your first deposit after registering. For example, if you deposit BDT 1000, you will receive an additional BDT 1000 as a bonus, giving you BDT 2000 to play with.

Please note: Bonus play is subject to specific terms and conditions. Visit the Promotions page for full details.

You earn loyalty points every time you play. These points can be redeemed for cashback, bonuses, or special rewards. The higher your loyalty program tier, the more benefits and exclusive offers you unlock.

Yunorummy provides the highest level of security:

• 256-bit SSL Encryption: All your data is fully encrypted.
• Two-Factor Authentication (2FA): Enable for an extra layer of protection.
• Regular Audits: Our systems undergo regular security audits.
• Transaction Security: Every transaction is monitored and secured.

No, your personal information is never shared with third parties (except as required by law). We follow a strict privacy policy. Only the information necessary for payment processing is sent to the payment gateway. To read our full privacy policy, here Click here.

If you believe your account has been compromised, immediately:

• Contact our support team (via live chat or email).
• Change your password immediately.
• Log out of all active sessions.
• Enable 2FA and review your login history.

Our team will help recover your account and block any unauthorized transactions.

Yes, Yunorummy is fully mobile-friendly. You can access it anytime through your web browser. We also offer native apps for both iOS and Android — downloading the app gets you faster performance and push notifications.

Lost your internet connection mid-game? Don't worry — your game is saved automatically. Once your connection is restored, you can pick up right where you left off. Using the mobile app makes this experience even more reliable.

If you run into any technical issues or bugs, contact our support team right away. Include as much detail as possible in your report — the browser and device you're using, when the problem occurred, and a screenshot if you can. Our technical team will work to resolve it quickly.